Snow Services

In the past 3 winters from 2022-2023, 2023-2024 and 2024 to 2025, my office has been engaged by many residents via emails, calls, social medias regarding to our snow removal service. Based on the conversation, emails and chats, I have collected the following feedback from you and would like to share with you for the findings, recommendations and feedback from all neighbors and will return to city for a further discussion. 

Please see the following service issue chart, which lists all the concerns that residents raised up. The slow Windrow Service, Sidewalk service, Missing windrow or Sidewalk service and Snowbank (2rd or 3th) caused by the street plow are the top 4. 

The City maintains 1,100 lane km of roads, nearly 750 km of sidewalks and clears snow windrows from the end of 50,000+ local, residential driveways. Weather conditions trigger the following services:

· 0-5 cm of snow/ice – Salting of roads; salting and plowing of sidewalks as required

· 5+ cm of snow in forecast – Winter Event declared and on-street parking is prohibited

· 5+ cm of snow accumulated - Plowing of roads, sidewalks and windrows

· 10+ cm of snow – Significant Weather Event may be declared; operations may take longer than usual